Effective Date: 29/12/2025
Last Updated: 29/12/2025

1. Introduction

We are committed to protecting your privacy and ensuring that your personal information is collected and used lawfully, transparently, and securely. This Privacy Policy is aligned with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

This policy explains how we collect, use, store, and protect personal information when you use our services or purchase educational tools from us.

2. Personal Information We Collect

We may collect the following personal information:

  • Full name and surname
  • Contact details (email address, phone number)
  • Physical and delivery address
  • Billing and payment information
  • School or institution details (where applicable)
  • Learner information only where necessary (e.g. age group, grade level—not sensitive data)
  • Website usage data (cookies, IP address, browser type)

3. How We Collect Information

Personal information is collected when you:

  • Place an order or request a quotation
  • Register on our website or platform
  • Contact us via email, phone, or online forms
  • Subscribe to newsletters or updates
  • Use our website (through cookies and analytics)

4. Purpose of Collecting Personal Information

We collect personal information to:

  • Process orders, payments, refunds, and returns
  • Deliver educational tools and services
  • Communicate with customers and institutions
  • Provide customer support
  • Improve our products and services
  • Comply with legal and regulatory obligations

We only collect information that is adequate, relevant, and not excessive, as required by POPIA.

5. Lawful Processing

Personal information is processed lawfully and only if:

  • You have given consent
  • It is necessary to fulfil a contract
  • It is required by law
  • It is in our legitimate business interest and does not override your rights

6. Protection of Children’s Information

We take special care when dealing with information related to children.

  • We do not knowingly collect unnecessary personal information of learners.
  • Where learner information is required, it is collected with the consent of a parent, guardian, or school authority, in line with POPIA.

7. Sharing of Personal Information

We do not sell or trade personal information.

Information may be shared only with:

  • Delivery and courier service providers
  • Payment processing services
  • IT or system support providers
  • Legal or regulatory authorities (where required by law)

All third parties are required to comply with POPIA and maintain appropriate security measures.

8. Data Security

We implement reasonable technical and organisational safeguards to protect personal information against:

  • Loss
  • Unauthorised access
  • Damage or destruction
  • Unlawful processing

Access to personal information is restricted to authorised personnel only.

9. Data Retention

Personal information is retained:

  • Only for as long as necessary to fulfil the purpose for which it was collected
  • Or as required by law (e.g. tax or accounting regulations)

Once no longer required, information is securely deleted or anonymised.

10. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Request correction or deletion of information
  • Withdraw consent (where applicable)
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator of South Africa

11. Cookies and Website Tracking

Our website may use cookies to:

  • Improve user experience
  • Analyse website traffic
  • Remember preferences

You can disable cookies in your browser settings, though some website features may be affected.

12. Complaints

If you believe your personal information has been misused, you may contact us directly. You also have the right to lodge a complaint with:

The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect from the updated date.

14. Contact Details

For privacy-related enquiries, please contact:

[Business Name]
Email: admin@teachergems.co.za
Phone: 081 751 8866
Address: 20 Heron Court Bridgetown Athlone 7764